Privacy Policy

Effective Date: 02/01/2025

Techs To You (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us. By using our services or visiting our website, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect personal information that you provide directly to us when you interact with our website, schedule a service, or contact us for assistance. This information helps us offer personalized services, provide customer support, and improve our operations.

1.1. Personal Identification Information

We may collect the following personal information when you use our website or services:

Name
Phone number
Email address
Billing and shipping addresses
Payment information
Service-related details (e.g., preferred installation times, equipment preferences)

1.2. Non-Personal Identification Information

We may collect non-personal information automatically when you visit our website, including:

IP address
Browser type
Operating system
Pages visited and time spent on the site
Device information

This information is used for analytical purposes, to improve the functionality of our website, and to provide a better user experience.

How We Use Your Information

The information we collect is used to provide our services and improve your experience. We are committed to using your personal data only for purposes that benefit you and enhance your engagement with us.

2.1. Service Fulfillment

We use your personal information to schedule and deliver the requested services, including installations, repairs, and consultations. This includes contacting you to confirm appointments, provide service updates, and respond to inquiries.

2.2. Communication

We may use your information to communicate with you regarding your service request, service updates, billing inquiries, and customer support. We may also send promotional offers, newsletters, and notifications about our services, but only if you have opted in.

2.3. Improving Our Services

Your feedback and interaction with our website allow us to continuously improve our service offerings. We may use your non-personal information to enhance our website, tailor our services to your needs, and optimize your experience with us.

2.4. Legal and Compliance Purposes

We may use your personal information to comply with legal obligations, resolve disputes, and enforce our agreements with you. This includes, but is not limited to, fulfilling tax, billing, and regulatory requirements.

How We Share Your Information

We respect your privacy and do not sell or rent your personal information. However, we may share your information in specific circumstances, as outlined below.

3.1. Service Providers

We may share your personal information with third-party service providers who assist us in performing services such as payment processing, email delivery, and data analytics. These service providers are only authorized to use your information to the extent necessary to provide these services on our behalf.

3.2. Business Transfers

In the event that Techs To You undergoes a merger, acquisition, or sale of all or part of its assets, your information may be transferred as part of the transaction. We will notify you via email or through a prominent notice on our website if such a transfer occurs.

3.3. Legal Compliance

We may disclose your personal information if required by law, such as in response to a subpoena, court order, or other legal processes. We may also disclose your information to protect our rights, enforce our agreements, or investigate illegal activities.

Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it. However, no data transmission over the Internet is 100% secure, and we cannot guarantee absolute security. We employ industry-standard security practices to safeguard your information, including encryption and secure servers, to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.

4.1. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected unless a longer retention period is required by law. Once the information is no longer needed, we will securely dispose of or anonymize it.

4.2. Your Rights

You have the right to access, correct, or request the deletion of your personal information. You can contact us at any time to update your details or request that we stop using your data for marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These tools collect non-personal information about your browsing behavior, preferences, and interactions with our website, enabling us to deliver more tailored content and improve our services.

5.1. Types of Cookies We Use

Essential Cookies: These are necessary for the proper functioning of the website, such as remembering your login details or session preferences.
Analytical Cookies: These help us understand how visitors interact with our website so we can make improvements.
Advertising Cookies: These are used to deliver personalized ads based on your browsing history and interests.

You can control cookie settings through your browser settings. If you prefer not to receive cookies, you can configure your browser to block them, but this may affect some functionalities of the website.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Techs To You. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Techs To You services are intended for use by adults and do not target children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take immediate steps to delete that information.

Your Privacy Choices

8.1. Opting Out of Communications

You can opt-out of receiving promotional emails or newsletters by clicking the unsubscribe link provided in the email. You can also contact us directly to request that we stop sending marketing communications.

8.2. Access and Control Over Your Information

You have the right to access, update, or delete your personal information. If you would like to exercise these rights, please contact us using the contact details provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we provide. When we make changes, we will post the updated policy on this page with the revised date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: